Return and Exchange Policy at BHF Mart
At BHF Mart, we prioritize your satisfaction with every purchase made through our platform. We aim to ensure a seamless and enjoyable shopping experience for all our valued customers.
Refund and Exchange Options
Refund
We don’t have refund policy at BHF Mart.
Exchange
We offer exchanges for the same product or a different item of equal value. If the new item costs more, the customer will be responsible for the price difference.
Eligibility for Returns and Exchanges
- Defective or Damaged Items: In case you receive a defective or damaged product, we offer a hassle-free return or exchange.
- Incorrect Item Received: If there’s an error in the item delivered, we will promptly replace it with the correct product.
- Change of Mind: For non-defective items, we facilitate exchanges within a specified time frame, subject to certain conditions (details mentioned below).
Conditions for Returns and Exchanges
- Original Packaging: Items must be returned in their original packaging, unused, and with all tags intact.
- Receipt/Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.
- Timeframe: The return/exchange window is within [X days] from the date of purchase.
- Exceptions: Certain items like perishables, personal care products, and intimate items may not be eligible for return or exchange due to hygiene reasons.
Return Shipping
- Shipping Costs: Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part or a defective product.
- Packaging: Ensure that the item is securely packaged to prevent damage during transit.
Non-Returnable Items
Certain items may not be eligible for return or exchange due to hygiene reasons or specific manufacturer policies. These include, but are not limited to:
– Perishable goods
– Personal care items
– Products marked as non-returnable
Process for Returns and Exchanges
To initiate a return or exchange
Contact Us
Reach out to our customer service team through bhfmart123@gmail.com to initiate the return or exchange process.
Verification
Our team will verify the request and provide guidance on the next steps, including shipping details for returns.
Resolution
Once the returned item is received and inspected, we will process the exchange or issue a refund accordingly.
Our Commitment
At BHF Mart, we are committed to delivering quality products and exceptional customer service. Should you have any queries or require assistance regarding our return and exchange policy, please do not hesitate to contact our dedicated customer support team.